Why book with a Personal Travel Advisor?

About us/ Your information

Co-op Group Travel 2 Holdings Limited is committed to ensuring our site is absolutely secure for you to use and takes great care to protect your information.

This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.  Please note that this website provides links to other websites belonging to other organisations, which are provided for your convenience. We would recommend that you read the Privacy statement for every website that you visit.

Personal Travel Advisors is a trading name of Future Travel Limited a subsidiary off Co-op Group Travel 2 Holdings Limited.

Data Privacy

In order to process your booking and ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring proper measures are in place to protect your information and we comply with all applicable data protection legislation as detailed by the UK Data Protection Act 1998. Information about you may be passed to other companies within Co-op Group Travel 2 Holdings Limited for administration, marketing and analysis purposes and for customer surveys and market research.

We collect information such as name, address and date of birth when an enquiry is generated, or a booking is made. We may contact you by mail, telephone, fax or email to let you know about any other products, services or promotions that may be of interest to you.

We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The tour operator or relevant supplier’s use of your information is subject to their policy, both in respect of your booking and any future marketing. Please ask for a copy of this should you wish to see it.  The information may also be provided to your insurers (if you apply for insurance), security or credit checking companies, public authorities such as customs/immigration if required by them, for debt collection purposes or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. When making a booking, you consent to this information being passed on to the relevant persons.) We will not however pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements.

If we change our Privacy Policy, the changes will be posted here, so that you are always kept informed of how we collect and use the information, and when we would disclose it. Your continued use of this website constitutes your agreement to the changed policy.
N.B. This only applies to this website and not to the websites of other companies, individuals or organisations to which we provide links. We are not responsible and will not be able to protect your privacy if you disclose personal information in this way.

Your Data controller is: Co-op Group Travel 2 Holdings Limited. You are entitled to a copy of your information held by us. If you would like to see this please ask us. We may make a small charge for providing this to you.

The Use of Cookies

In common with many other website operators, we do employ cookies (download of files to your PC to record your visits to the site) to measure site information. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored.

Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience. For further information on cookies and how to switch them off see www.allaboutcookies.org

Cookies are small text files which are stored on your computer, mobile phone or device.  Cookies may be placed on your device when you visit a website or open a marketing email.

The Co-operative Group uses cookies for a variety of reasons, such as to remember your preferences when you visit out sites, tailor your visit, monitor traffic to enable us to improve our sites, or to ensure we remember the contents of your shopping basket when you next visit the sites.

We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook, Twitter and Youtube.  We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies. 

Our partners may also set cookies when they direct you to our site to buy a product. These cookies allow us to pay our partners a referral fee based on the nature of any purchase you make. 

To find out more information as to the cookies we use and why, then please click here for a link to out Cookie’s List and How to Reject Cookies.