Why book with a Personal Travel Advisor?

We have compiled a set of Frequently Asked Questions to help you answer any queries you may have.

Booking and Payment

Can I book my holiday online?

Many of our holidays and offers can be booked online but some are exclusive deals that can only be booked with our dedicated Personal Travel Advisors by phone. You will be advised during making your bookings whether your chosen holiday can be booked online or whether you need to call to book.
If you do book one of our holidays online, you'll be pleased to know we use the very latest encryption techniques to ensure your payment details are protected, and any online transactions are kept secure from unauthorised access.

How will I be notified about my bookings?

Soon after making your booking you will receive written confirmation of your travel arrangements, detailing our contract with you.
Your balance must be paid no later than the specified date prior to your departure - usually 12 weeks before travel (this date will be clearly stated on your confirmation)
Your tickets will be dispatched approximately 7 - 10 days before departure.

What methods of payment do you accept?

We accept payment by Debit Card and Credit Card.

With any debit card, the money will be automatically deducted from your bank account (no handling fee will be levied).

A 2% credit card charge is applies with a maximum charge of £95.00

Can I book car hire, attraction tickets or insurance before I go?

Of course you can, and our Personal Travel Advisors will happily help you.

What if I need to book a holiday for a large group?

Group Bookings are a great way to arrange a holiday for a family reunion, or a group of friends. Please call one of our Personal Travel Advisors to discuss group bookings.

Where is your head office in case I have a query or need to write in?

Our head office address is:
1 Tabley Court, Victoria Street, Altrincham, WA14 1EZ

What prices do you display on your site?

The prices we show are full party prices based on the criteria you choose within the search. Optional extras such as in-flight meals and transfers will not usually be included in your overall price quotation. However if you wish to add extras to your holiday or confirm the full costing please speak to one of our Personal Travel Advisors who will be happy to assist.

Who can buy holidays from us?

For the majority of our holidays we can only accept bookings from UK residents aged 18 years or over, and there must be at least one adult (18 years or over) travelling on any one booking. All other passengers under 18 travelling without a parent/guardian must provide a letter of consent. Some tour operators such as Club 18-30 do allow 17 year olds to travel so please speak to one of our Travel Advisors.

Are you members of ABTA and ATOL?

We a member of ABTA, and hold an ATOL which provides financial protection for sales of flights and flight inclusive packages.

Should I take out Travel Insurance before I go away?

Holiday Insurance is the most important item to take with you when you travel. It is your responsibility to ensure you are covered before you travel. We can offer our own preferred insurance policies which our Travel Advisors will give you details on.
Don't forget your travel insurance, it is essential! Get a quote and buy online today. Preferential Insurance will be able to offer you comprehensive travel insurance cover at competitive prices that will give you peace of mind. The quote depends on where you going, how long for and who you are travelling with. Use our search facility to obtain a quote.

What kind of passport do I need?


Whenever you leave the UK you must carry a passport with you but do please check that your passport is in date. It is a requirement of certain countries that the expiry date of your passport exceeds the return date of travel by up to 6 months. Requirements vary from country to country. You should also ensure that any children under the age of 16, who are not already included on a valid 10 year passport, have their own passport when travelling abroad. If you have any queries, then please do not hesitate to contact a personal travel advisor.

Will I need vaccinations for my holiday?


It is recommended by various countries that vaccinations are carried out prior to travelling. Either your own Doctor or your personal travel advisor can provide you with up to date advice about vaccinations.

How can I contact the Foreign Office?

The Foreign Office has a website full of useful information at www.fco.gov.uk . Alternatively you can call them directly on 0845 850 2829

Where can I find out information on Malaria?

If you log onto www.malariahotspots.co.uk you'll be able to access useful advice and guides.

What is the Travel Foundation?


The Travel Foundation is an independent UK charity that aims to help the outbound travel industry manage tourism more sustainably.
The Foundation's focus is on protecting and enhancing the environment and improving the well-being of destination communities and enriching the tourism experience, now and into the future. Consumers receive greater quality and an enriched holiday experience, as well as the reassurance that their favourite destinations will be protected for generations to come. Destination communities receive greater benefit from tourism, with a boost to their local economy and conservation of the natural environment, local traditions and culture.